The Hospital That Works Harder

Emergency waits average over six hours, beds are 98% full and one in seven planned operations is cancelled. The Director of Nursing wants teamwork and communication training for 600 nurses.

The requestClaim

My nurses are exhausted and the wards feel chaotic. Handovers break down, departments blame each other, and patients wait. I want a teamwork and communication programme for all 600 nurses so we can work as one hospital.

From Amal Al-Johani, Director of Nursing

Organisation: Al-Rawdah General Hospital

Sector: Healthcare
Size: 420 beds; 2,300 staff

A busy general hospital preparing for national accreditation. A new electronic health record went live nine months ago, including a new electronic discharge module.

Strategic priorities

Achieve national accreditation within 12 months
Emergency patients seen and admitted or discharged within 4 hours
Grow planned surgical volume by 10%

Who you can interview

Amal Al-Johani
Director of Nursing
Dr. Fawaz Al-Anazi
Hospital Chief Executive
Dr. Hanan Al-Zahrani
Chief Medical Officer
Dr. Bader Al-Otaibi
Head of Emergency Department
Reem Al-Harthi
Director of Pharmacy
Ward Nurses
Focus group: 7 nurses from medical and surgical wards
Resident Doctors
Focus group: 5 rotating residents