Performance & Operations
The Accuracy Problem
Claims errors have tripled in two quarters and the regulator has noticed. Operations wants accuracy training for every processor by quarter end.
- Difficulty
- Foundation
- Duration
- 40 min
- Stakeholders
- 6
Scenario Library
Strategic engagements
Each scenario is a self-contained consulting engagement with its own organisation, strategy, stakeholders, evidence and hidden root causes. Scenarios are added as they are fully authored in both languages.
10 scenarios
Performance & Operations
The Slow Service Centre
Officer productivity at a municipal service centre has fallen by a quarter and waiting times have doubled. The director wants time-management training.
- Difficulty
- Foundation
- Duration
- 35 min
- Stakeholders
- 6
Culture & Leadership
The Quiet Team
Engagement in one credit team has collapsed and two senior analysts have resigned. The division head wants a leadership programme for all twelve of his managers.
- Difficulty
- Foundation
- Duration
- 35 min
- Stakeholders
- 5
Strategy & Transformation
The Platform Nobody Uses
Eight months after a new ERP went live, only a third of transactions run through it. The CEO wants a digital-leadership programme for every supervisor.
- Difficulty
- Intermediate
- Duration
- 50 min
- Stakeholders
- 7
Strategy & Transformation
The Merger Hangover
Fourteen months after two insurers merged, approvals take three times longer and complaints are up 60%. The CEO wants change-resilience training for every manager.
- Difficulty
- Intermediate
- Duration
- 50 min
- Stakeholders
- 7
Workforce & Capability
The Empty Bench
Only 3 of 14 critical roles have a ready successor, and four leaders retire within two years. The CHRO wants an executive programme for the 40 high-potentials on her list.
- Difficulty
- Intermediate
- Duration
- 45 min
- Stakeholders
- 5
Strategy & Transformation
The Shared Services Promise
Eighteen months after HR and Finance moved into a shared services centre, business units rate it 41% and have rebuilt shadow teams. The centre's director wants customer-service training for all agents.
- Difficulty
- Intermediate
- Duration
- 50 min
- Stakeholders
- 6
Strategy & Transformation
The Strategy That Stalled
Two years into an ambitious growth strategy, a diversified group has met 23% of its milestones and revenue is flat. The CEO wants a strategic leadership programme for the top 150 leaders.
- Difficulty
- Advanced
- Duration
- 60 min
- Stakeholders
- 6
Workforce & Capability
The Talent Cliff
38% of an energy firm's reliability engineers can retire within four years, and new contracts need more of them, not fewer. Operations wants a 12-month academy to turn 100 graduates into engineers.
- Difficulty
- Advanced
- Duration
- 60 min
- Stakeholders
- 6
Performance & Operations
The Hospital That Works Harder
Emergency waits average over six hours, beds are 98% full and one in seven planned operations is cancelled. The Director of Nursing wants teamwork and communication training for 600 nurses.
- Difficulty
- Advanced
- Duration
- 60 min
- Stakeholders
- 7