Engagement briefing
The Merger Hangover
Fourteen months after two insurers merged, approvals take three times longer and complaints are up 60%. The CEO wants change-resilience training for every manager.
Since the merger, nothing moves. Policies that took a week now take three. Our managers are exhausted and stuck in the past. I want a change-management and resilience programme for all 300 managers so we can finally operate as one company.
From Ibrahim Al-Fayez, Chief Executive Officer (from Al-Amal)
Organisation: Amanah Takaful
- Sector
- Insurance (takaful)
- Size
- 3,100 employees after the merger
Formed fourteen months ago when Al-Amal Insurance acquired Saqr Insurance. The integration programme closed after legal day one and brand launch; operating integration was left to the business units.
Strategic priorities
- Deliver SAR 180M of merger synergies in three years
- Policy issuance within 7 days
- Grow commercial market share to 14%
Who you can interview
Ibrahim Al-Fayez
Chief Executive Officer (from Al-Amal)
Ghada Al-Tamimi
Chief Human Resources Officer (from Al-Amal)
Yousef Al-Dakheel
Chief Operating Officer (from Saqr)
Sultan Al-Sabei
Co-Head, Commercial Lines (from Saqr)
Nouf Al-Rasheed
Head of Product (from Al-Amal)
Underwriting and Operations Staff
Focus group: 8 staff, mixed legacy
Reem Al-Otaibi
Chief Strategy Officer and former Integration Lead