The Platform Nobody Uses

Eight months after a new ERP went live, only a third of transactions run through it. The CEO wants a digital-leadership programme for every supervisor.

The requestClaim

We invested SAR 60 million in the new ERP and our supervisors are still running the warehouses on paper and spreadsheets. They are resisting change. I want a digital-leadership programme for all 80 supervisors, and an ERP refresher for everyone.

From Nasser Al-Qahtani, Chief Executive Officer

Organisation: Rawasi Logistics

Sector: Logistics and warehousing
Size: 2,400 employees, 12 warehouses

A family-founded logistics group professionalising for an IPO. The ERP programme replaced a dozen local systems and was declared 'on time and on budget'.

Strategic priorities

IPO readiness: one auditable source of truth
Inventory accuracy of 99.5%
Cost-to-serve down 12% in two years

Who you can interview

Nasser Al-Qahtani
Chief Executive Officer
Bandar Al-Harthi
Chief Operating Officer
Hisham Al-Bakri
Chief Information Officer
Dana Al-Saleh
Chief Human Resources Officer
Khaled Al-Jaber
Chief Financial Officer
Amal Al-Shammari
Change Lead, Transformation Office
Warehouse Supervisors
Focus group: 7 supervisors from 4 sites